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Privacy Policy

Effective Date: 14/07/2025

 

Short Stay Harrogate (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website: www.shortstayharrogate.com.

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1. Who We Are

 

Short Stay Harrogate Ltd is a property management company based in Harrogate, UK. We operate holiday lets and provide short-term accommodation services.

Our registered office is:
12 Station Parade, Harrogate, HG1 1UE
Email: info@shortstayharrogate.com

 

2. What Information We Collect

 

We may collect and process the following types of personal data:
 

a. Information You Provide:

  • Name
     

  • Email address
     

  • Telephone number
     

  • Booking details (e.g., dates, guests)
     

  • Payment information (processed securely via our third-party providers)
     

  • Any communication you send to us (e.g., enquiries or feedback)
     

b. Automatically Collected Information:

  • IP address
     

  • Browser type and version
     

  • Time zone setting
     

  • Pages visited and interactions on our website
     

  • Cookies and similar technologies (see Section 6)
     

 

3. How We Use Your Information

 

We use your data for the following purposes:
 

  • To process bookings and provide customer support
     

  • To respond to your enquiries or requests
     

  • To send you newsletters and marketing emails (if you opt-in)
     

  • To improve our website, services, and user experience
     

  • To comply with legal obligations

 

4. Marketing and Communications

 

If you subscribe to our newsletter, we will use your email address to send updates, news, and occasional promotions.

  • You can unsubscribe at any time by clicking the link in the footer of any email or contacting us directly.
     

  • We will not sell or rent your data to third parties for marketing purposes.

 

5. Who We Share Your Data With

 

We may share your information with:

  • Trusted service providers (e.g., payment processors, booking platforms, email tools)
     

  • Our professional advisers (e.g., accountants, legal advisers)
     

  • Government authorities where required by law
     

All third parties are required to respect your privacy and only process your data on our instructions.

 

6. Cookies

 

Our website uses cookies to enhance your browsing experience and gather analytics data.
 

Types of Cookies We Use:

  • Essential cookies – necessary for site functionality
     

  • Analytics cookies – help us understand how visitors use the site
     

  • Marketing cookies – only if you opt in
     

You can adjust your browser settings to disable cookies, though some parts of the site may not function properly.

 

7. Data Security

 

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.

Data is stored securely and only accessed by authorised personnel.

 

8. Data Retention

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We will retain your data only as long as necessary for the purposes it was collected, or to comply with legal, tax, or accounting obligations.

 

9. Your Rights

 

Under UK GDPR, you have the right to:

  • Access your personal data
     

  • Request correction of inaccurate data
     

  • Request deletion of your data
     

  • Object to processing or withdraw consent
     

  • Request restriction or transfer of your data
     

  • Lodge a complaint with the Information Commissioner’s Office (ICO)
     

To exercise any of your rights, email us at info@shortstayharrogate.com.

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