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Booking terms

Welcome to Short Stay Harrogate, a website owned and operated by Owna Group Limited. Throughout these terms and conditions, Owna Group Ltd will be referred to as “we”, “us”, or “our”.

To facilitate your understanding of these terms and conditions, we've included some key definitions:


  • "Holidaymaker" refers to you and any individuals accompanying you on your booking.

  • "Owner" denotes the proprietor of the Property you book, as we do not possess all the properties listed on our website.

  • "Property" signifies the holiday accommodation you reserve through us.

  • "You" designates the primary individual making a booking through our platform.


By booking through us, you affirm that both you and every Holidaymaker comprehend, agree to, and accept these terms and conditions. It's crucial to review them thoroughly, particularly Section 12 titled "Limitation of Liabilities and Legal".


1. Contract and Booking


We act as agents for the Owner, meaning that when you make a booking through us, the contract to occupy the Property is established between you and the Owner. In some instances, we may also act as an agent for other agencies representing the Owner. Bookings are not accepted from individuals under 18 years old. Properties are intended for holiday purposes, and certain group bookings, such as stag and hen dos, are prohibited. Bookings are only deemed valid upon written confirmation from us, including via email. Once confirmed, bookings cannot be altered without agreement from the Owner or us on behalf of the Owner. Any requested changes may incur charges.

2. Booking Fees, Deposits, Balance Payments, and Holiday Insurance


Upon booking, you'll be required to pay a booking fee, clearly outlined within the total price. This fee covers the service facilitating your Property reservation. The full holiday cost is due 30 days before your check-in date, with automatic payment via captured credit card details. We strongly recommend comprehensive travel insurance to cover cancellations. Failure to do so makes you responsible for any resulting losses. Owna Group Limited will only cancel bookings in exceptional circumstances beyond our control, providing prompt notification and a full refund. We reserve the right, on behalf of the Owner, to cancel bookings with payments more than 7 days overdue, without entitlement to a refund.


3. Owner unable to make the Property available


If the Owner cannot provide the Property for your booking, we'll endeavour to secure suitable alternative accommodation or arrange a refund of all paid amounts. We will not be liable for any additional compensation or expenses. The booking fee remains non-refundable in such circumstances.


4. Guest Cancellations


Cancellation prior to the holiday arrival date may entitle you to a partial refund from the Owner, depending on the notice period provided. All cancellations must be in writing. Cancellations made more than 1 week before the holiday start date qualify for a full refund, while those within 1 week are non-refundable. Refunds, if due, will be processed within 10 working days of cancellation.


5. Holidaymakers’ responsibilities


You must ensure compliance with various responsibilities, including respectful conduct at the Property, reporting damages, adherence to occupancy limits, and observance of applicable laws and regulations. Failure to comply may result in charges or eviction without refund.


6. Owner’s responsibilities


Owners are responsible for respectful treatment of Holidaymakers, compliance with laws, provision of contact information, and exclusive Property access for Holidaymakers during their stay.


7. Pets


Pets are not permitted without prior agreement from the Owner.


8. VAT and IPT


All prices quoted include VAT and Insurance Premium Tax where applicable.


9. Literature

While we strive for accuracy in our brochure and website information, facilities may change beyond our control. We rectify errors within 5 business days of booking. Minor differences between property descriptions and reality are possible, for which we cannot be held responsible.


10. Complaints procedure


Complaints should initially be addressed to the Owner for resolution. If unsatisfied, contact us with full details for further investigation.


11. Communication with you and data


We may introduce third-party goods or services but are not their agents. Refer to our Privacy Policy for data processing details. Electronic data remains our property and may not be replicated without permission.


12. Limitation of Liabilities and Legal


The tenancy granted is not assured, and no statutory periodic tenancy arises upon termination. No cooling-off period applies, and liability is limited to foreseeable losses. English law governs any disputes, exclusively dealt with by English and Welsh courts.

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